Legal Compliance
Privacy and Cookie Policy
Karaca Ambalaj privacy policy, cookie usage, and GDPR information. Personal data processing and protection disclosure.
Introduction
At Karaca Ambalaj Sanayi ve Ticaret A.Ş. (“Karaca”, “we”), we place great importance on the protection of your personal data in accordance with Personal Data Protection Law No. 6698 (KVKK) and GDPR regulations.
The purpose of this policy is to inform users visiting our websites www.karacabag.com and www.karacabigbag.com about the processing of information they voluntarily share.
1. Personal Data Collected
The following personal data may be collected through our website:
Contact Form Data
- Name, surname
- Email address
- Phone number
- Company name and title
- Requested service information
- Personal message content
Technical Data
- IP address
- Browser type and version
- Operating system
- Visit date and duration
- Pages visited
2. Cookie Usage
Cookies are small files placed on your computer’s hard disk. They enable our website to provide you with a personalized experience.
2.1. Cookies We Use
| Cookie | Purpose | Details |
|---|---|---|
| Google Analytics | Visitor statistics, demographics, device/system info | Terms of Service |
| Google Search Console | Search query analysis | Privacy Notice |
| Hotjar | User behavior analysis, page navigation | Privacy Policy |
2.2. Disabling Cookies
You can manage or disable cookies through your browser settings:
Chrome:
- Settings → Privacy and security → Cookies → Manage exceptions
- Or directly:
chrome://settings/cookies
Firefox:
- Options → Privacy → History → Accept cookies → Exceptions
- Or directly:
about:preferences#privacy
Internet Explorer:
- Tools → Internet options → Privacy → Settings slider
Safari (iOS):
- Settings → Safari → Block Cookies → Always Block
⚠️ Disabling cookies may prevent you from using all features of the website.
3. Purposes of Data Usage
Collected personal data is used for the following purposes:
- ✅ Responding to your inquiries and preparing quotations
- ✅ Improving website performance
- ✅ Detecting and preventing security vulnerabilities
- ✅ Fulfilling our legal obligations
- ✅ Measuring customer satisfaction
- ✅ Promoting new services
4. Legal Basis for Data Processing
Under KVKK, data may be processed without explicit consent in the following cases:
| Code | Processing Reason |
|---|---|
| a | Explicitly required by law |
| b | Necessary for protection of life or physical integrity |
| c | Necessary for conclusion or performance of a contract |
| d | Necessary for data controller’s legal obligation |
| e | Data made public by the data subject |
| f | Necessary for establishment, exercise, or protection of a right |
| g | Necessary for legitimate interests |
5. Data Sharing
Your personal data is not shared with third parties except for legal obligations.
Parties with whom data may be shared:
- Company subsidiaries and employees
- Partners/shareholders and officials
- Business partners
- Competent authorities when required by legal regulations
- Website hosting and email service providers (for technical infrastructure)
6. Data Security and Retention Period
Security Measures
- 🔒 SSL encryption
- 🔒 Firewall
- 🔒 Access control
- 🔒 Technical and administrative measures
Retention Period
We keep the data we process in our system for 1 (one) year. After this period:
- Subject to legal obligations
- Unless consent is obtained again from the relevant person
- Data will be deleted from the system
7. Your Rights Under Data Protection Laws
You have the following rights under data protection regulations:
- Learn whether personal data is being processed
- Request information if personal data has been processed
- Learn the purpose of processing and whether data is used accordingly
- Know third parties to whom data is transferred domestically or abroad
- Request correction of incomplete or incorrectly processed data
- Request deletion or destruction of data under applicable laws
- Request notification of correction, deletion, and destruction to third parties
- Object to results arising from automatic analysis
- Claim compensation for damages due to unlawful processing
Application Process
Applications are responded to within 30 days from the date your request reaches us.
If the process requires additional costs, fees determined by the regulatory board may be charged.
8. Employee Protection
Under this policy, no sanctions or punitive actions are applied against employees who voice their concerns, anxieties, and complaints.
9. Contact
For questions about our privacy policy, you can contact us:
- Email: info@karacabag.com
- Phone: +90 282 673 24 37
- Address: Karaca Ambalaj San. ve Tic. A.Ş., Türkgücü Mah. Girne Cad. No:51, Çorlu, Tekirdağ, Turkey
10. Changes
Karaca reserves the right to make changes to this privacy policy according to current developments. When a change is made, it takes effect on the date it is published on the website.